Questions & Answers

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    Room202 Building 1, Yingbin Road 559, Nanyaun Street Yuhang, Hangzhou CHINA


    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.


    How about the standard package?

    For neutral packages we use the gift box, OEM package is accepted according to clients’ requests.

    Where is your market?

    Our products are popular in the USA and Europe. Hope you can join us and make mutual benefits through our co-operation.

    What are your MOQ and leading time?

    We have the minimum MOQ for new clients, please contact our sales manager for a quotation ( . Over 1000 PCs, the leading time will be 15 days. The samples will be 1-3 days.

    What format of the file do you need? if I want my own design?

    We have our own professional designers. So you can provide AI, PDF & etc. We will send the photo to you for confirmation before shipping it out.

    Would you accept our logo?

    If you have reached the minimum quantity, absolutely no problem to do OEM orders.

    What kind of certification do you have?

    Our manufacture will offer CE/FCC/Rohs certification, if you want others, you can enquiry us.

    How can I get your price list?

    Please send an Email or click “ENQUIRY US”, then we will offer you our price list on time.

    Can I get a sample to test at first?

    Yes, you can. We will return you the cost of the sample when you have a batch order, or we can offer it for free if the order is big.

    What can I do? if I get the products with bad quality or broken?

    If it’s not your responsibility to break them, we will replace them for you without any extra cost. The warranty period of the product is 1 year. If you have a problem with the item after-sale, please feel free to contact us.


    What is the payment term?

    This can be negotiated.

    What is your payment method?

    We only accept Western Union, T/T and Paypal.

    Shipping Question

    How many shipping methods?

    We have all methods to ship goods out, such as DHL, FedEx, TNT, and UPS etc..

    How long will delivery take?

    It depends on clients. If clients want the fastest shipping methods, we will pick up DHL, FEDEX, and UPS. If clients want boat shipping, the delivery time will be depending on the boat.